Given what happened last night, I went to the CS center again, hoping connection could be established after all. I brought my camera to show the photo of the lit-up modem. The address was checked again at the counter, and the answer this time was “invalid address,” which means that the cable point was installed by an “outsider, not StarHub technicians” even though it is marked “SCV.” Whether or not it is legal “depends on who installed it.” I really don’t know what’s going on here.
This afternoon, the same network could not be accessed, but now it seems just fine.
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